Here’s the revised product return policy with the contact information included:
Lwams Africa Group Product Return Policy
1. Overview
At Lwams Africa Group, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return policy.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Items must be returned within 30 days of the purchase date.
- Products must be unused, in their original packaging, with all tags attached.
- Proof of purchase (receipt or order confirmation) is required.
3. Non-Returnable Items
Certain products may be exempt from being returned, including:
- Gift cards
- Downloadable software products
- Items marked as final sale
4. Return Process
To initiate a return, please follow these steps:
- Contact our customer service at sales@lwamsafricagroup.co.za to request a return authorization.
- Pack the item securely in its original packaging.
- Ship your return with a trackable shipping service or purchase shipping insurance. Lwams Africa Group is not responsible for lost or damaged returns.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
6. Exchanges
If you received a defective or damaged item, please contact us to discuss an exchange.
7. Customer Support
For any inquiries regarding your return or our policy, please contact us at sales@lwamsafricagroup.co.za.